I bring cold eucalyptus scented towels to my Sunday indoor cycle class as a treat for the participants. Why? About two years ago I stayed at a hotel on the beach with some friends for a few days. Every day while we were out at the pool they brought around cold scented towels. They were a welcome relief from the heat. As I enjoyed their cooling effects I thought they would be a great treat for my cycle class members. So when I returned home I purchased some washcloths and essential oils and made a batch for my next cycle class. They were such a hit, I still continue the process.
The other day, a young woman came up to me after class and thanked me dearly for the towel. She said she wouldn't have made it through class without it. She loved my class and the towels. She said was about to leave class at the halfway point (it was about that time I brought them around), but the towel saved her. She then proceeded to tell me that ever since she went through chemotherapy for breast cancer she couldn't tolerate the heat and 30 minutes of cycling was all she could handle at a time. I was so glad I was able to give someone exactly what they needed at exactly the right time without knowing then how much I was really helping them. Isn't that a cool feeling? We probably do it more often than we know, but don't always get told about it.
She then shared she was going to have some additional surgery in two days and was going to be at the gym working out the next morning in weight lifting class since she didn't know when she was going to be able to come back to the gym. I filed that comment away and told her I would be thinking of her on surgery day.
On the way home I decided to Go the Extra Mile. I stopped at the store and bought a pack of washcloths affixed with a pretty bow and a bottle of eucalyptus oil. I packaged them up in a colorful little bag with tissue paper and put it in the car to take to the gym the next morning. I don't normally go to the gym on Mondays, but decided I was going to get up the next day and attend the weight lifting class that member was going to be in.
Sure enough she was there, just like she promised herself. I gave her the package and she was delighted to find what was inside. It made both of us so happy. I just saw her at the gym tonight and the surgery went well. She looked happy and healthy.
We see it and do it all the time. Maybe it isn't so noticeable - because it is part of how you act all the time - or we are not aware of every little thing other people do. I noticed it recently when I visited the bulk discount Sam's club. When I entered the store, there was the greeter getting a cart ready for me, pulling it out of the tightly packed cart line and cleaning it off with a sanitary wipe. How wonderful I thought. But it stood out even more the next time I went to the store and the greeter was just sitting behind a table looking bored. That made the person that pulled out my cart even more special - and it reminded me to pay more attention to noticing people going the extra mile.
There's a Chick-Fil-A commercial airing about a woman with several children that had a hard time getting them all together to get to the Chick-Fil-A restaurant in time in the evenings for family night. A restaurant worked realized her plight and was able to get the family night hours extended by an hour so this woman would be able to treat her family. That is Going the Extra Mile. It first involves noticing - then it takes action.
I encourage you to Go the Extra Mile and connect with people at a deeper level. What's the risk if you do? What's the risk if you don't?
Go the Extra Mile